Highmark Health HM Document Solutions - Account Manager in Wilmington, Delaware

Description

This job is primarily responsible for supporting & managing customer projects from beginning to end. In this role you will be the main link between the customer, your supported Sales Representative and Operations.The incumbent must manage the customer's project while communicating effectively with your supported Sales Rep and Operation. Manage and maintain overall customer relations through project accuracy, communication, and service for all of our service lines. The incumbent is responsible for providing effective customer service and project management for all internal and external customers with in-depth knowledge of company products and programs as well as communicating effectively with team members. Will require the candidate to operate as the lead point of contact for any and all matters specific to the assigned accounts including negotiating contracts and agreements.

ESSENTIAL RESPONSIBILITIES

  • Provide timely and accurate information to incoming customer order status and product knowledge requests.

  • Manage efficiency and account order entry procedures regarding, estimating, planning, product/project sampling and production scheduling.Work closely with sales team and production to reduce lead times, ensure quality, and provide on time delivery of projects.Maintain proactive communication and management of customer objectives and requirements.

  • Serve as primary point of customer contact .Review research on customers' business, markets, and industry trends. Consult directly with customers regarding new or improved product offerings.Identify changes in customers' buying patterns and product requirements through periodic review.

  • Organize and manage internal resources to meet financial, and growth objectives of assigned accounts.Communicate specific account strategies internally to key stakeholders.Work closely with material planning and production scheduling to ensure accurate project specifications and delivery.

  • Maintain sales forecasts, revenue projections, and coordination of internal and external kickoff meetings to support new customer implementations.This includes preparing reports, conducting quarterly business reviews, and monitoring account status.

  • Create and distribute customer change requests, knowledge of Salesforce, and possess very strong MS Office Skills for customer presentation development.

  • Other duties as assigned or requested.

EDUCATION

Required

  • High School/GED

Substitutions

  • No

Preferred

  • Bachelor's Degree in Business Management

EXPERIENCE

Required

  • 5 years Account Management

  • 5 years Customer Service

Preferred

  • 3 years Print Industry

LICENSES or CERTIFICATIONS

Required

  • None

Preferred

  • None

SKILLS

  • Customer/Client Focus and Service

  • Problem Solving/Analysis

  • Strong Organizational and Planning Skills,

  • Project Management Skills

  • Excellent Verbal and Written Communication Skills

LANGUAGE (Other than English)

None

Travel Requrement

25% - 50%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based

Teaches / trains others regularly

Frequently

Travel regularly from the office to various work sites or from site-to-site

Constantly

Works primarily out-of-the office selling products/services (sales employees)

Frequently

Physical work site required

Yes

Lifting: up to 10 pounds

Frequently

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Occasionally

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

REQNUMBER: J128675-OTHLOC-HM-5FDE001

Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity