Highmark Health Supv, IT Infrastructure in Pittsburgh, Pennsylvania



Under minimal direction, plans, organizes, supervises and coordinates the activities of the data center operations organization which operates on a twenty four hour, seven day a week schedule. This position is responsible for all operations and functionality of IT division that supports over 50 billion USD claim disbursements 6 million daily transactions, 100+ million pages of output and 20,000 plus users in the US and India.


1.Supervises and directs the work of all data center operations personnel assigned to the incumbent, assigning work, reviewing the performance, and completing employee evaluations; implementing training to meet employee development needs.Assist in initial selection of staff as well as any disciplinary procedures.

2.Monitoring the workflow of batch and online processes through the use of Remote Console and Enterprise Scheduling system.Oversees the successful execution of all production systems, and ensures the timely and accurate resolution of all Incidents with established service level objectives.

3.Detecting and resolving operational, hardware, software and networking deficiencies as they arise.Will coordinate cross functional response teams to resolve production issues that are impacting the Highmark business operations and Business Partner operations.Ensures maximum utilization and availability of all system resources and provides technical assistance to the customer community in relation to any disruptions that may occur.

4.Coordinates with systems administrators who manage new and revised mainframe, mid-range, and server-based systems to provide daily operational support and availability.

5.Manages and coordinates tape library activities including off site tape storage vendor.

6.Gather operational data and produce statistical reports in support of IT.

7.Other duties as assigned or requested.



High School Diploma

Three (3) to five (5) years experience in any combination of the following:

  • Mainframe operating systems and all installed hardware equipment.

  • Distributed systems (Open Systems) OS and applications.

  • JCL (Job Control Language), MVS Utilities, TSO, RCS.

  • Help desk environment functions.


Bachelor’s Degree in Computer Science or related computer field.

Knowledge, Skills and Abilities :

Outcome Oriented

  • Focus on outcomes and not activities.

Team focused

  • Help hire and retain the Right People, for the Right Role who is willing to do the best work of their career.

  • Leverage Topgrading hiring methodology to improve talent acquisition and retention.

Plan focused

  • Regimen for success.

  • Disciplined action oriented.

Data Driven Decision making

  • Base decisions based on factual data to drive effective business and team success.

Identify KPI’s (Key Performance Indicators)

  • Guidelines to achieve our team’s best work of their careers

  • Clear expectations on productivity and quality from team members

  • Productivity expectations of machines

  • Spoilage expectations

Managing production, capacity and utilization

  • Leverages our significant investments to maximize production and utilization.

Knowledge, Skills and Abilities

  • Strong communication skills with IT and customer areas. Service customers in a direct, efficient and professional manner.

  • Able to communicate with all levels of management.

  • This position is required to comply with all Highmark corporate policies and IT procedures and standards

This job requires the ability to work as a team member. Additionally, this job requires the willingness and ability to report to work on a regular and timely basis and may require irregular work hours, holidays and/or weekends.


Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity