Highmark Health Executive Client Manager-PA in Pittsburgh, Pennsylvania

Description

JOB SUMMARY

This job is responsible for managing a book of business and the business relationship as a strategic consultant for existing accounts directly or through intermediaries. The incumbent is responsible for renewing accounts and selling new products and services to existing accounts to ensure retention and growth of profitable business. Manages key groups with contracts generally greater than 30,000. The incumbent is responsible for complex accounts that are multi-state and non-standard and complex, involving multiple, custom products and benefit designs.

Employee Referral Payout: Level 1

ESSENTIAL RESPONSIBILITIES

  • Review new products, services, capabilities, and technologies with the client in order to sell assigned product lines, renewals and add-on sales to ensure retention, profitability and growth of existing business.

  • Manage relationships at senior levels with clients, consultants and brokers/producers by creating valued business partnerships, demonstrating business acumen and cultivating an active network.

  • Develop appropriate sales solutions giving consideration to increased competition and the changing political environment.

  • Develop, implement and execute business plans and metrics for retaining and growing membership while enhancing profitability and cross-selling.

  • Conduct routine service calls and function as the primary Group contact for strategic planning and consultation.

  • Support customers during the implementation of sales contracts and throughout the relationship by advocating for escalated services issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.

  • Complete and maintain sales projections, finalize rates and benefit adjustments and prepare reports and documents for renewal and sales presentations.

  • Participate in product development and prepare business programs (i.e. territory specific action plans and strategy for closing sales) and long term strategy for specific account needs. Lead internal partners (Clinical, Analytics, etc.) in delivering client strategy.

  • Adapts procedures, processes to meet the more complex requirements of the position for dealing with key accounts.

  • Provides direction to other incumbents.

  • Solves complex problems taking a broad perspective and developing innovative solutions.

  • Serves as a market leader on key projects and initiatives.

  • Other duties as assigned or requested.

QUALIFICATIONS

Minimum

  • High School Diploma or GED

  • State specific Producer License's for Life, Accident & Health are required or must be obtained within 45 days of hire

  • 7-10 years of related and progressive Account or Client Management experience in the area of specialization

Preferred

  • Labor Affairs experience

  • Large group experience of 500+ members

Skills

  • Possesses and applies broad and in-depth knowledge of the concepts, principles, practices and processes of the specific market

  • Ability to speak publicly and extemporaneously on a variety of subjects

  • Presentation, communication and negotiation skills

  • Organizational skills and the ability to meet deadlines

  • Creativity and Innovation

  • Persistence & Resilience

  • Problem Solving

  • Influence

REQNUMBER: J135466

Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity