Highmark Health Decision Support Analyst - (Operational Insights) in Pittsburgh, Pennsylvania


General Overview:

As part of the Reporting Solutions & Development team, the Decision Support Analyst will provide statistical analyses to customers throughout the Health Plan Operations division. The analyst will work closely with teammates and customers to identify opportunities to enhance the organization’s understanding of key drivers for various operational metrics. Through strong written and verbal communication skills, the analyst will translate the findings of his/her models and analyses into understandable, actionable business insights for audiences both technical and non-technical.

Essential Job Functions:

  • Develop and foster internal relationships across the corporation. Provide analytic and consultative support to a broad spectrum of internal customer areas and external business partners.

  • Mentor colleagues with less experience on both the technical and business aspects of project and consultative work.

  • Determines how decision support systems will provide information required to make effective business decisions, translates requirements into applications that employ appropriate decision support and reporting tools. Uses broad experience and technical knowledge to propose solutions to complex business problems. Takes the lead in driving the implementation of the recommended solutions.

  • Takes the lead in defining issues and ideas to be studied as well as the approach (methodological and technical) to be used in addressing studies and projects. Creates and/or develops new methods of analysis, database design and performance measurement or, in some cases, adaptation of existing solutions to new areas.

  • Performs modeling of data sources and flows, works with data management staff to define an operational framework that will define, develop and implement policies and security frameworks to ensure precise and secure deliver of knowledge and information.

  • Provides assistance and, depending on skill and experience, leads with interpretation of raw data, statistical results or otherwise compiled information, identify follow-up action items and prepare or assist in the preparation of written reports and/or oral presentation of findings to internal and external audiences, customer managers, clinical staff, compliance agencies, group accounts, providers, agent plans, and brokers.

  • Develops and maintains moderate- to extremely-complex computer programs using 4GL programming languages (such as SAS, R, SQL) and other database technology (DB2, Teradata, and Oracle).

Minimum Qualifications:

  • Bachelor's Degree in Computer/Information Science, Mathematics/Statistics, Economics, or related field

  • 3 years of relevant, progressive experience in Industrial Engineering or Operations Research, or related field. Grandfathered experience requirements effective August 2016

Preferred Qualifications:

  • Experience with one or more of the following Analytical Tools: SAS, Python SAS, Python (R and RStudio are considered a plus)

  • Experience with Data Visualization tools such as Tableau

  • Must be comfortable and proficient using large and complex data sets.

  • Strong communication skills. Must be comfortable presenting findings and offering recommendations to senior management.

Referral Award Level Bonus: 1


Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity