Highmark Health Sales Support Analyst in Parkersburg, West Virginia
Responsible for the overall administration and oversight of sales support activities for the sales office. The individual could perform one or more of the following types of tasks in support of the sales process: new and renewal processing, product implementation, re-enrollment activities, vendor interaction, group set-up or cancellation, running reports, preparing meeting materials, developing proposals and benefit grids, research, problem resolution, and other administrative and account relationship activities.
Effective management of work flow: Ensuring efficient assignment and completion of work product deliverables, including educating external customers on simplified submission processes; identifying and implementing process improvements; prioritizing volume to ensure deadlines are met; preparing and/or reviewing proposals for accuracy and reasonableness before delivery; follow-up on open proposals and maintain timely status updates; analyze and coordinate implementation of sold cases to ensure accurate installation.
Effectively perform account service activities: Attend meetings with sales personnel; investigate and resolve complex issues; provide timely and accurate responses to external customers.
At a senior level, mentor sales support staff and promote effective team work by assisting with training; ensuring understanding of duties , systems, work flows, processes and procedures
Accurately and timely process and set-up new or updated clients in the appropriate system(s).
Other duties as assigned or requested.
Education, Experience, Licenses/Certifications
High School Diploma or GED
3-5 years of relevant, progressive experience in the area of specialization. Grandfathered experience requirements effective August 2016.
Understanding of self-funding and/or Stop Loss concepts
Knowledge of medical insurance products and terminology
Understanding of group insurance underwriting guidelines
Knowledge, Skills and Abilities
Experience using Excel and Word
Verbal and written communication skills
Customer / account service experience in the group insurance or employee benefits industry within a professional office setting
SCOPE OF RESPONSIBILITY
Does this role supervise/manage other employees?
Is Travel Required?
Yes, limited travel (one to two times per year) may be required to Home Office or other location for training.
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity